Shipping, Returns &
Terms and Conditions

New Zealand Delivery

All New Zealand orders are dispatched via Post Haste courier with full insurance and tracking included. Every package is insured against damage or loss during transit — you are covered from the moment your order leaves our hands.

Australia Delivery

All Australian orders are shipped with full tracking and insurance coverage for damage or loss during transit.

International Delivery (Rest of World)

We ship worldwide. All international orders include full tracking and insurance coverage.

Dispatch & Delivery Times

• Orders are typically dispatched within 1–2 business days of payment being received
• All packages are tracked — you will receive tracking information once your order is dispatched
• All packages are fully insured against damage or loss in transit
• We use Post Haste and NZ Post for all deliveries
• Delivery times vary by location — contact us on 0800 774 885 for estimated delivery times to your area

Damaged or Lost Parcels

In the unlikely event your order arrives damaged or is lost in transit, all packages are fully insured. Contact us immediately using our contact form and we will manage the insurance claim and replacement on your behalf. Do not discard damaged packaging — photos of damaged packaging and contents will be required for the insurance claim.

30-Day Satisfaction Guarantee — Bioptron Devices

We stand behind Bioptron completely. All Bioptron devices purchased through this website are covered by the manufacturer's 30-day satisfaction guarantee.

If within 30 days of receiving your Bioptron device you are not satisfied with your purchase, contact us using our contact form and we will discuss your options including return and refund.

Return Conditions

To be eligible for return under the 30-day guarantee:

• The device must be returned in its original packaging with all The device must be returned in a condition, free from misuse, damage, or tampering, and with all original packaging, components, accessories, promotional items, and documentation intact. Returned units will undergo a quality assurance inspection to ensure compliance.
• This offer is valid for first-time Bioptron device purchasers only, and is limited to one claim per household. Devices must be purchased directly from Bioptron New Zealand(Bioptronnewzealand.co.nz). Before lodging a claim, customers must first contact us to discuss their experience and receive support. In many cases, further guidance can improve results. If the customer still wishes to proceed, they must complete a written feedback form detailing their experience, usage consistency, and reason for dissatisfaction. This helps us continually improve product support and service.
• Return must be initiated within 30 days of the delivery date
• Customers are responsible for the cost and safe return shipping of the device. Bioptron NZ is not liable for loss or damage in transit.
• Upon receipt of the device, a refund will be issued to the original payment method within 15 working days. Shipping and handling charges are non-refundable.

Items Not Covered by the 30-Day Guarantee

The following are not covered by the 30-day satisfaction guarantee:

• Consumable items including OXY Sterile Spray and skincare products
• Lenses and accessories (unless received damaged — see Warranty section)
• Digital products, Bioptron Hire and Bioptron Academy access
• This guarantee is offered as part of a genuine wellness partnership. It is intended to support customers who have actively engaged with the device in pursuit of meaningful health outcomes. It is not applicable in cases of buyer’s remorse, change of mind, or where the product has not been used as recommended. Claims must reflect a sincere attempt to experience the benefits of Bioptron therapy.

Change of Mind Returns

For change of mind returns outside the 30-day guarantee period, please contact us using our contact form. We will consider each case individually. Return shipping and a 10% restocking fee may apply.

Bioptron Device Warranty

All Bioptron devices purchased from Brilin Limited include the following manufacturer warranty:

Warranty Claims

To make a warranty claim:

1. Contact us using the Contact Us form on our website describing the fault
2. Our team will assess your claim and respond within one business day
3. If the claim is approved we will arrange repair, replacement or refund as appropriate
4. Do not attempt to repair the device yourself — this will void the warranty

Warranty Exclusions

The warranty does not cover:

• Damage caused by misuse, accidents or modifications
• Normal wear and tear
• Damage caused by failure to follow the operating instructions
• Lenses unless received damaged — inspect lenses on arrival and contact us within 48 hours if damaged
• Light bulb damage caused by improper handling or storage

Lens Damage on Arrival

Lenses are generally not covered under warranty. However if your lenses arrive damaged, contact us using the Contact Us form within 48 hours of delivery with photos of the damage. We will assess each case individually.

About Us

This website is operated by Brilin Limited, trading as Brilin Functional Medicine Centre. We are a New Zealand registered company operating a functional medicine clinic and online store.

• Registered business: Brilin Limited
• Trading as: Brilin Functional Medicine Centre
• Location: 8 Settlers Crescent, Ferrymead, Christchurch, New Zealand
• Phone: 0800 774 885

Our clinic operates by appointment. Our online store operates nationwide across New Zealand and internationally.

Acceptance of Terms

By accessing and using this website or placing an order with Brilin Limited, you agree to be bound by these terms and conditions. If you do not agree to these terms, please do not use this website.

Products & Pricing

• All prices are displayed in New Zealand Dollars (NZD) unless otherwise stated
• Prices are inclusive of GST where applicable
• We reserve the right to change prices at any time without notice
• Product images are for illustration purposes — actual products may vary slightly from images shown
• We reserve the right to discontinue any product at any time

Orders & Payment

• Orders are subject to availability and acceptance by Brilin Limited
• We reserve the right to refuse or cancel any order at our discretion
• Payment must be received in full before orders are dispatched
• Accepted payment methods are displayed at checkout
• For large orders or clinic pricing, please contact us directly using our contact form

Health Disclaimer

The information on this website is provided for general informational purposes only and does not constitute medical advice. Bioptron light therapy is a supportive tool and should be used alongside, not as a replacement for, professional medical treatment.

Always consult your healthcare provider before beginning any new health therapy, particularly if you have a pre-existing medical condition, are pregnant, or are taking prescription medication.

Testimonials on this website reflect the personal experiences of individual users. Results are not guaranteed and may vary from person to person.

Intellectual Property

All content on this website including text, images, logos, videos and design is the property of Brilin Limited or its content suppliers and is protected by New Zealand and international copyright law. You may not reproduce, distribute or use any content from this website without our express written permission.

Limitation of Liability

To the maximum extent permitted by New Zealand law, Brilin Limited shall not be liable for any indirect, incidental, special or consequential damages arising from the use of our products or website. Our total liability to you shall not exceed the purchase price of the product giving rise to the claim.

Nothing in these terms limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

Consumer Guarantees Act

Our products and services come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993. For major failures you are entitled to a replacement or refund. For minor failures we are entitled to choose whether to repair or replace the product.

Governing Law

These terms are governed by the laws of New Zealand. Any disputes shall be subject to the exclusive jurisdiction of the New Zealand courts.

Privacy Policy

Brilin Limited is committed to protecting your privacy in accordance with the New Zealand Privacy Act 2020.

• Your name and contact details when you place an order or submit a contact form
• Payment information — processed securely and not stored by Brilin Limited
• Usage data — how you interact with our website, collected via Google Analytics
• Cookie data — see Cookie Policy below

• To process and fulfil your orders
• To respond to your enquiries
• To send you relevant information about your order or purchase
• To improve our website and services
• We do not sell, rent or share your personal information with third parties except as required to fulfil your order (e.g. courier companies)
• We do not send unsolicited marketing emails

Under the Privacy Act 2020 you have the right to access and correct your personal information held by us. To request access to your information, please use the Contact Us form on our website.

We retain customer order information for 7 years as required by New Zealand tax law. Contact form submissions are retained for 2 years.

Cookie Policy

Our website uses cookies to improve your browsing experience and analyse website traffic. Cookies used include:

• Essential cookies — required for the website to function
• Analytics cookies — Google Analytics to understand how visitors use our site
• Marketing cookies — used to show relevant advertising

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

Contact Us

For all enquiries regarding shipping, returns, warranty, terms or privacy, please use the Contact Us form on our website.

Last Updated

These terms and conditions were last updated June 2026. Brilin Limited reserves the right to update these terms at any time. Continued use of this website following any changes constitutes your acceptance of the revised terms.